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Introduction

Welcome to Leora Lighting. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.

Definitions

  • "We," "Us," and "Our": Refers to Leora Lighting.

  • "You" and "Your": Refers to the user or customer accessing our website.

  • "Products": Refers to the light fittings and related items available for purchase on our website.

Use of the Website

  • You agree to use the website for lawful purposes only.

  • You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

  • We reserve the right to terminate your access to the website if you breach these terms.

Orders

  • All orders are subject to availability and acceptance by us.

  • Prices and availability of products are subject to change without notice.

  • Once an order is placed, you will receive an email acknowledgment. This does not constitute acceptance of your order. A contract is formed only when we confirm the dispatch of the items.
  • Items marked as Special Order, Made to Order, or Customised are clearly identified on the product pages and are sourced or manufactured specifically for you. These cannot be cancelled or returned unless faulty

Payment

  • Payment must be made in full at the time of purchase through the payment methods provided on the website.

  • All prices include VAT unless otherwise stated.

  • If your payment is declined, your order will not be processed.

Delivery

  • Delivery times are estimates and not guaranteed. We will make every effort to meet the indicated timelines.

  • Risk of loss or damage to products passes to you upon delivery.

  • It is your responsibility to provide accurate delivery information. We are not liable for delays caused by incorrect or incomplete details.

Returns and Refunds

  • Our returns policy is detailed here.

  • Products must be returned in their original condition and packaging unless they are faulty.

  • Refunds will be processed within 14 days of receiving the returned items.

  • Returns will not be accepted without prior written notice and an authorised returns number.
  • Returns for Special Order or Customised items are not accepted unless the item is defective.

Warranty

  • Products sold by Leora Lighting may come with a manufacturer’s warranty. Details will be included with the product.

  • Any claims under warranty must be made within the warranty period and supported by proof of purchase.

Limitation of Liability

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability to you for any claim is limited to the amount paid for the product.

Intellectual Property

  • All content on the website, including text, images, and logos, is the property of Leora Lighting and is protected by copyright laws.

  • You may not reproduce, distribute, or use any content from our website without our prior written consent.

Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which is available here.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.


B2B Transactions (Business Customers)


If you are purchasing as or on behalf of a business, you acknowledge that:
  • Your purchase is not covered by consumer protection laws (including the right to cancel under the Consumer Contracts Regulations 2013).
  • We may accept returns at our discretion only and restocking fees may apply.
  • Special Order or non-stocked items are strictly non-returnable unless faulty.
  • Any commercial disputes must be addressed under the terms of this agreement, governed by English law.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update or amend these terms at any time without prior notice. The updated terms will be posted on this page.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

Leora Lighting
Email: hello@leoralighting.co.uk
Address: Unit 1, 40 Coldharbour Lane, Harpenden, Hertfordshire, AL5 4UN