Introduction

Leora Lighting is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our products.

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Information We Collect

We may collect and process the following types of personal information:

• Personal Identifiable Information: Name, email address, postal address, phone number, and payment information.

• Technical Information: IP address, browser type, operating system, and information about your visit, such as pages viewed, and time spent on the website.

• Transactional Information: Details of purchases you make from us and delivery details.

• Communication Information: Any correspondence with us via email, phone, or other means.

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How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders.

• To manage your account and provide customer service.

• To communicate with you about your orders, returns, or enquiries.

• To send marketing emails, where you have opted in to receive them.

• To improve our website and services by analysing user behaviour.

• To comply with legal obligations, such as tax and accounting requirements.

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Sharing Your Information

We will never sell your personal information to third parties. However, we may share your data with:

• Service Providers: For order fulfilment, payment processing, and delivery.

• Legal Authorities: When required to comply with legal obligations or to protect our rights.

• Analytics Providers: To analyse website usage and improve user experience.

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Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

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Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. For example, transactional data will be retained for tax and accounting purposes for a minimum of six years.

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Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the security of your data.

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Your Rights

Under data protection laws, you have the following rights:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal information, subject to legal obligations.

• Restriction: Request a restriction on processing your data in certain circumstances.

• Portability: Request the transfer of your data to another service provider.

• Objection: Object to the processing of your data for specific purposes, such as marketing.

To exercise your rights, contact us at hello@leoralighting.co.uk.

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Marketing Communications

If you have opted in, we may send you marketing emails about our products and services. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us at hello@leoralighting.co.uk.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of third-party websites before providing any personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes may be communicated to you via email. Please check this page regularly to stay informed.

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Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

Leora Lighting
Email: hello@leoralighting.co.uk
Address: Unit 1, 40 Coldharbour Lane, Harpenden, Hertfordshire, AL5 4UN

Effective Date: 1st February 2025